FAQ

Frequently Asked Questions

Can’t find your answer? Contact us and we’ll help.

ORDERING & DELIVERY

How do I get my pack?
Instantly. As soon as your payment goes through, you’ll see your download link on the confirmation page, and we’ll email it to you too.

I didn’t get my email. What should I do?
Check your spam or promotions folder first, as delivery emails sometimes land there. Still nothing? Contact us with your order number and we’ll send a fresh link right away.

Is there any shipping?
No. Everything we sell is a digital download, so there’s nothing to ship and no shipping costs.

What’s the best way to open it?
Download the file and open it in Apple Books or the Files app on iPhone, or Adobe Acrobat Reader on Android. That way, you can tap straight to the page you need. If a link doesn’t respond in your app, every menu also shows the page number, so you can scroll straight there.

Can I read it on my computer or tablet?
Yes. It’s a standard PDF, so it opens on any device. It’s designed for phones, though, because that’s where you’ll need it most.

Is this a subscription?
No. It’s a one-time purchase. Pay once and it’s yours to keep, with no app and no recurring charges.

ABOUT THE PACK

What’s inside Send This, Not That?
32 calm scripts sorted by what just happened, in two full versions: texting him, or texting her. Every script shows the text you’re tempted to send, a calmer one to send instead, and when it’s better to send nothing. Each one is followed by a “while you wait” page to help quiet your mind. You also get the 60-second pause and five calm-texting rules.

I’m texting a girl. Is this for me?
Yes. There are two complete versions inside, one for texting him and one for texting her. You choose yours on page 3.

I’m in a relationship, not a situationship. Will it help?
Yes. Whole sections cover relationships, including trust wobbles, early-relationship nerves and silence after an argument.

Will these texts make them like me or come back?
No script can control how someone else feels, and we’d never promise that. What the pack does is help you respond calmly and with self-respect, so you’re not acting on panic, and you get clearer answers about where you stand.

Is this therapy?
No. It’s a self-help tool for in-the-moment calm and clarity. If anxiety is affecting your sleep, work or daily life, a GP, psychologist or counsellor can genuinely help. The pack includes support resources too.

What’s The Back Pack?
An optional add-on with scripts for when someone comes back after going quiet, from a “hey stranger 😊” to an apology. It uses the same calm format as the main pack.

REFUNDS

What if it doesn’t help me?
You’re covered by our 30-day money-back guarantee. If it doesn’t help, contact us within 30 days of your purchase for a full refund. No awkward questions.

How long does a refund take?
We’ll confirm your refund within 2 business days. It usually reaches your account within 5 to 10 business days after that, depending on your bank.

Is The Back Pack covered too?
Yes. Add-ons are covered by the same 30-day guarantee.

PAYMENT & PRIVACY

Is checkout secure?
Yes. Payments are processed securely through Shopify, and we never see or store your full card details.

Still have a question?
For any questions or enquiries, head to our Contact Us page. Click here to get in touch.